Fabian von Karais Design
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Fabian von Karais Design
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Service, Discovery and Delivery
I’m Fabian von Karais. Through Service and UX Design, I create experiences that delight users, ensure quality, and deliver strategic value.
Fabian is open to jobs
Years Experience
12+
User Interviews & Usability Tests
100+
Companies served
10+
Industries served
6
Erfahrung
12+ Jahre
User Interviews & Usability Tests
100+
Betreute Unternehmen
10+
Betreute Branchen
6
Tools I use
I craft holistic service experiences based on real user needs and strategic goals. Whether in retail or the music industry, I create solutions that work seamlessly for both customers and employees – through precise needs analysis, role-based journeys, and prioritized touchpoints. The result: efficient, scalable, and integrated services that deliver measurable value.
I connect strategy with detail to design digital products that guide users and support decisions. From mobile dashboards to self-service platforms and internal tools – my design approach spans information architecture to interaction, always focused on usability, scalability, and real-world impact.
I build research structures that drive meaningful change. With continuous discovery practices, targeted validation, and cross-functional synthesis, I help teams make data-informed and behavior-driven decisions – whether for MVPs, feature prioritization, or strategic roadmap shifts.
I lead teams and shape processes that focus on outcomes, not just deliverables. Through coaching, workshops, and strategic guidance, I support organizations in embedding user-centric practices, breaking down silos, and making bolder decisions. For me, leadership starts with listening – and pays off in both culture and product quality.
Driving change through design – in products, teams, and organizations
DesignOps & Enablement
Multiple standalone initiatives – including User-Centric Ways of Working, Design Standards, Task Management, an optimized PDP, and new ordering mechanisms – led to measurable results.
Conversion rate increased
UX consistency improved through design system
User satisfaction enhanced
Service Design & End-to-End Thinking
A mobile assistant built from the ground up transformed everyday work in stores – fewer steps, better service, and instant access to information where it matters.
In-store walking distances significantly reduced
On-the-floor advisory skills strengthened
Employee satisfaction notably improved
